This acceptable use policy ("AUP") covers (1) Cloudrck's customers ("Customer") (and the Customer's customers, agents and users) use of and access to Cloudrck's Services and/or facilities (e.g. Data Centers); and (2) Cloudrck's maintenance of the services it provides to its Customers.
Conduct at the Data Centers. Customer and its Representatives agree to adhere to and abide by all security and safety measures established by Cloudrck. Customer and its Representatives shall also not do or participate in any of the following: (1) misuse or abuse any Cloudrck property or equipment or third party equipment; (2) make any unauthorized use of or interfere with any property or equipment of any other Cloudrck customer; (3) harass any individual, including Cloudrck personnel and representatives of other Cloudrck customers; or (4) engage in any activity that is in violation of the law or aids or assists any criminal activity while on Cloudrck property or in connection with the Data Center Services. Non-insured Customers are granted arranged escort access only.
Prohibited Items. Customer and its Representatives shall keep each Customer Space clean at all times. It is each Customer's responsibility to keep its space clean and free and clear of debris and refuse. Customer shall not, except as otherwise agreed to in writing by Cloudrck, (1) place any computer hardware or other equipment in the Customer Space that has not been identified in writing to Cloudrck; (2) store any paper products or other combustible materials of any kind in the Customer Space (other than equipment manuals); and (3) bring any Prohibited Materials (as defined below) into the Premises. "Prohibited Materials" shall include, but not limited to, the following and any similar items:
Customer Equipment. Each connection to and from a piece of Customer Equipment shall be clearly labeled with Customer's name (or code name provided in writing to Cloudrck) at the starting and ending point of the connection. Customer Equipment must be configured and run at all times in compliance with the manufacturer's specifications, including power outlet, power consumption and clearance requirements. Customer must use its best efforts to provide Cloudrck with at least 48 hours prior notice any time it intends to connect or disconnect any Customer Equipment or other equipment.
Cloudrck will conduct routine scheduled maintenance of its Premises only according to its regularly scheduled maintenance schedule. In the event a mission critical maintenance situation arises, Cloudrck may be required to perform emergency maintenance at any time. During these scheduled and emergency maintenance periods, Customer's Equipment may be unable to transmit and receive data, and Customer may be unable to access the Customer Equipment. Customer agrees to cooperate with Cloudrck during the scheduled and emergency maintenance periods.
Customer Content. Customer acknowledges that Cloudrck exercises no control whatsoever over the content of the information passing through Customer's site(s) and that it is the sole responsibility of Customer to ensure that the information it and its users transmit and receive complies with all applicable laws and regulations and this AUP. Prohibited Activities. Customer will not, and will not permit any persons ("Users") using Customer's online facilities and/or services, including, but not limited to, Customer's Web site(s) and transmission capabilities, to do any of the following ("Prohibited Activities"):
If Customer becomes aware of any Prohibited Activities, Customer will use best efforts to remedy such Prohibited Activities immediately, including, if necessary, limiting or terminating User's access to Customer's online facilities.
Third Party Complaint Process. Cloudrck routinely receives written complaints ("Complaints") from third parties regarding Prohibited Activities allegedly being conducted by a Customer or its Users. Due to the nature of Cloudrck's business, in Cloudrck' experience, most legitimate complaints and actual Prohibited Activity is conducted by customers and users of Cloudrck's Customers, not by Cloudrck's Customers themselves. Cloudrck requires its Customers to use policies similar to this AUP and will work with its Customers to resolve violations. Cloudrck will take the following actions to document and resolve each Complaint received by Cloudrck related to a Customer or its Users.
First Complaint. Upon receipt of the initial complaint from a third party regarding Prohibited Activity by a Customer or its User, Cloudrck will send a letter (the "First Letter") to the complaining third party that describes Cloudrck's policies related to the Prohibited Activity and lists the contact information for the Customer and encloses a copy of the original Complaint received by Cloudrck. Cloudrck also will deliver notice of the Complaint to the Customer by sending a copy of the same letter to the Customer via e-mail to its abuse address so that Customer can identify and remedy the Prohibited Activity. Cloudrck's goal is to put the complainant directly in touch with the party in the best position to remedy the problem, Cloudrck's Customer who has the relationship with the alleged violator.
Second Complaint. Upon receipt of a second complaint after the date of the First Letter related to the same or similar Prohibited Activity of Customer described in the First Letter that clearly indicates that the Prohibited Activity continued after the date of the First Letter, Cloudrck will send a second letter (the "Second Letter") with a copy of the second complaint to the Customer and request that Customer respond in writing to Cloudrck with an explanation and timeline of the actions to be taken by Customer to remedy Prohibited Activity. In the event that Customer does not respond to the Cloudrck's Second Letter and remedy the Prohibited Activity within ten (10) business days, Cloudrck will bill Customer in the following month $500 to cover Cloudrck' administrative costs associated with the Prohibited Activities of Customer.
Third Complaint. Upon receipt of a third complaint after the date of the Second Letter related to the same or similar Prohibited Activity of Customer described in the Second Letter that clearly indicates that the Prohibited Activity continued after the date of the First Letter, Cloudrck will send a third and final letter (the "Third Letter") with a copy of the third complaint to the Customer and request again that the Prohibited Activity cease immediately. In the event that the Prohibited Activity does not cease within five (5) business days, Cloudrck will terminate or suspend its connectivity service to its Customer, and will only resume providing service when it receives adequate assurances that such activity will not continue. Cloudrck will also bill its Customer $5,000 to cover Cloudrck's administrative costs associated with the Prohibited Activities.
Suspension and Termination of Service.Cloudrck reserves the right to suspend and/or terminate a Customer's Service at any time for any material failure of Customer, its Representatives or its Users to comply with these AUP. The Customer's equptment will be taken ofline within 48 hours of the notice of termination.